Grievance Redressal

At Kaamna, we are committed to addressing user concerns and content-related complaints promptly and transparently in accordance with applicable digital media regulations.

How to File a Grievance

If you have complaints regarding user privacy, payment issues, copyright infringement, or inappropriate/objectionable content on our platform, please submit a written complaint containing:

1. Your full name, contact number, and registered email address.

2. The specific URL or Title of the video/content in question (if applicable).

3. A clear and detailed description of the grievance.

4. Supporting documents or proof (e.g., payment receipts or copyright ownership proof).

Designated Grievance Officer

You may send your grievance directly to our appointed Grievance Officer:

• Name: Reetam Pal

• Designation: Grievance Officer, Kaamna Streaming Media

• Email: grievance@kaamna.com

• Postal Address: Kolkata, West Bengal, India

• Working Hours: Monday to Friday, 10:00 AM – 6:00 PM IST

Redressal Process & Timelines

• Acknowledgement: We will acknowledge receipt of your complaint within 24 hours.

• Resolution: Every valid complaint will be investigated and resolved within 15 days from the date of receipt.

• Notification: You will be notified via your registered email regarding the action taken or the outcome of your grievance.